Who We Are?
HEM Line Lanka Shipping Services (HEM Line) is your local port agent in Sri Lanka. We operate from Colombo, Galle, Hambantota and Trincomalee, covering major sea ports in Sri Lanka. Our offshore units can replenish your ships whilst passing south of Sri Lanka, by saving time and money. The company mainly provides its services in five major service sectors including Port Agency, Crew supplying, Sea Marshal supplying, Consultancies and Ship Engineering/ Repair Works
We operate under strict conformance to set company policies and procedures, developed to meet ISO 9000 Quality Management standards. We will take all due diligences to satisfy our customers’ requirements efficient, professional, reliable, consistent and swift manner. We will be contactable 24 X 7 X 365 days. Please visit “About HEM Line” page to know our operating policies in detail
To provide professional maritime services with dedication and punctually.
We aim to serve international shipping trade with experts in the maritime field in a safety conscious and environmentally sound manner.
The objectives are defined in the Quality Management Manual of the company. We have defined SMART objectives (Specific, Measurable, Achievable, Realistic and Time bound) for each and every division in the company including Crewing, Port Agency, Consultancy and Training. Our main objective is to provide our customers, safe, economical and environmentally sound services which meet agreed specifications perpetually and punctually. To achieve the above objectives, we recognise that the following resources are required:
- Documented operating procedures for all the services we provide to customers.
- Well-experienced and qualified staff ashore to attend all the services we provide.
- Supply of quality and high standard stores, spares, bunkers etc. punctually.
- Supply of crew with highest standard.
- Achieving high crew retention rate.
- Supply of services which meets international standards.